CRM CHATBOT
Client’s Need
Customer relationship management (CRM) systems are overwhelmed with frequent, repetitive queries. This results in longer customer wait times and lower help desk efficiency.
Objectives
- Understanding the cutomer query and constructing the most relevant answer .
- An automated system capable of handling customer inquiries quickly and accurately.
Use a private system without sending the information to any public platform
Our Approach
- Utilized the Mistral 7B llm, finetuned with relevant data.
Used Langchain for building the natural language understanding.
Results
- Help desk efficiency improved by over 70% due to the automatic handling of customer queries.
- The Queue of waiting customers dropped significantly, enhancing the overall customer experience.
Customer queries were seamlessly handled, including FAQs, leading to satisfied and informed customers.
Published:
September 28, 2024
Category:
NLP
Client:
Oceanthemes
