We are creative, ambitious and ready for challenges! Hire Us
CRM CHATBOT
Client’s Need
Customer relationship management (CRM) systems are overwhelmed with frequent, repetitive queries. This results in longer customer wait times and lower help desk efficiency.
Objectives
- Understanding the cutomer query and constructing the most relevant answer .
- An automated system capable of handling customer inquiries quickly and accurately.
Use a private system without sending the information to any public platform
Our Approach
- Utilized the Mistral 7B llm, finetuned with relevant data.
Used Langchain for building the natural language understanding.
Results
- Help desk efficiency improved by over 70% due to the automatic handling of customer queries.
- The Queue of waiting customers dropped significantly, enhancing the overall customer experience.
Customer queries were seamlessly handled, including FAQs, leading to satisfied and informed customers.
Published:
September 28, 2024
Category:
NLP
Client:
Oceanthemes
